2kbd Privacy Policy – Your Data, Your Rights

1. Information We Collect

When you register for and use the 2kbd platform, we collect personal data in the following categories. The legal basis for each collection is noted alongside each category.

1.1 Registration and Identity Data

When you create a 2kbd account, we collect your full legal name, date of birth, email address, username, and chosen password (stored in hashed form — we never store your password in plain text). This data is collected because it is necessary to perform the contract between you and 2kbd and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of our platform, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, along with a recent proof of address. KYC documents are processed securely and are used solely for the purpose of identity verification and fraud prevention.

1.3 Financial and Transaction Data

We collect records of deposits, withdrawals, and bet transactions associated with your account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank), transaction amounts in BDT (৳), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are handled directly by the relevant payment processors.

1.4 Usage and Behavioural Data

We automatically collect technical and behavioural data when you access 2kbd, including your IP address, device type and operating system, browser type and version, pages visited, games played, session duration, and click patterns. This data is used to improve platform performance, personalise your experience, and detect unusual or potentially fraudulent activity.

1.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including your messages and our responses. This helps us resolve disputes, improve our customer service, and maintain accurate account records.

2. How We Use Your Data

2kbd uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• Account creation and management: To register your account, authenticate your logins, manage your preferences, and provide access to the full range of 2kbd services.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) and to maintain accurate financial records.
• Identity verification: To confirm that you are at least 18 years of age and that the account belongs to the person who registered it, in line with our responsible gaming obligations.
• Fraud and security monitoring: To detect and prevent fraud, money laundering, unauthorised account access, and other security threats to the 2kbd platform and its players.
• Customer support: To respond to your queries, resolve disputes, process complaints, and improve the overall quality of our support service.
• Platform improvement: To analyse aggregate usage data, identify technical issues, optimise game loading times, and enhance the overall user experience on 2kbd.
• Personalisation: To tailor the content and promotional offers you see on the platform based on your game preferences and activity history, where you have not opted out of personalisation.
• Legal compliance: To fulfil our obligations under applicable laws and regulations, respond to lawful requests from authorities, and maintain records as required by law.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to enforce any self-exclusion, deposit limits, or time-out periods that you have activated.

3. Data Sharing and Third Parties

2kbd does not sell your personal data to any third party under any circumstances. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These providers receive only the data necessary to complete the transaction and are contractually required to handle it in accordance with applicable data protection standards.

3.2 Game Content Providers

The casino games and sports betting services on 2kbd are powered by licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers to deliver game content to your device. They do not receive your full name, NID, or financial details.

3.3 IT and Infrastructure Providers

2kbd uses third-party cloud hosting, database management, and cybersecurity services to run the platform. These providers act as data processors on our behalf and are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to 2kbd.

3.4 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities if we are required to do so by law, by a court order, or in connection with an investigation into suspected fraud, money laundering, or other illegal activity. In such cases, 2kbd will disclose only the minimum data required to comply with the legal obligation.

4. Cookies and Tracking Technologies

2kbd uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience as a player. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently and to provide information to the site owner. Cookies set by 2kbd cannot access other files on your device and cannot be used to run programs or deliver viruses.

4.2 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the 2kbd platform to function. They maintain your login session, remember your language and currency settings, and ensure that your account balance is displayed correctly. The platform cannot function without these cookies.
• Performance and analytics cookies: We use anonymised analytics cookies to understand how players navigate the 2kbd platform — which pages are most visited, how long sessions last, and where technical errors occur. This data is aggregated and does not identify individual users.
• Functionality cookies: These cookies remember your game preferences, preferred payment method, and display settings, so you do not have to re-enter them on each visit.

4.3 Managing Cookies

Most modern web browsers allow you to control cookies through your browser settings. You can choose to block all cookies, accept only first-party cookies, or delete cookies after each browsing session. Please note that blocking strictly necessary cookies will prevent you from logging in and using the 2kbd platform. To manage cookies, consult the help documentation for your browser (Chrome, Firefox, Safari, Edge, or Opera).

5. Data Security Measures

2kbd employs a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information from unauthorised access, accidental loss, destruction, or disclosure.

• Encryption in transit: All data transmitted between your browser or mobile device and the 2kbd platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. This protects your data from interception during transmission.
• Encryption at rest: Sensitive data stored in our databases — including personal details and KYC documents — is encrypted at rest using AES-256 encryption standards.
• Password hashing: Account passwords are never stored in plain text. We use a strong one-way hashing algorithm with a unique salt for each password, meaning that even in the unlikely event of a database breach, your password cannot be recovered from stored data.
• Access controls: Access to player data within 2kbd is restricted to staff members who genuinely need it to perform their job functions. Role-based access controls and audit logs are maintained for all access to sensitive data.
• Two-Factor Authentication: 2kbd supports Two-Factor Authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA from their account security settings to add an additional layer of protection.
• Regular security audits: Our platform undergoes regular internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, 2kbd will notify affected players without undue delay and will take all reasonable steps to contain the incident and prevent recurrence.

6. Data Retention Policy

2kbd retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. The following retention periods apply to each category of data we hold.

Once the applicable retention period has expired and there is no ongoing legal reason to retain the data, 2kbd will securely delete or anonymise your personal data. Anonymised data — from which you cannot be identified — may be retained for longer periods for statistical analysis and platform improvement purposes.

If you close your 2kbd account, your active account data will be deactivated immediately. However, transaction records, KYC documents, and compliance-related data will be retained for the periods stated above, as required by applicable law.

7. Your Privacy Rights

As a player on the 2kbd platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request".

7.1 Right of Access

You have the right to request a copy of the personal data that 2kbd holds about you. We will provide this information within 30 days of receiving a verified request. There is no charge for this service unless your request is manifestly unfounded or excessive.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update many of your account details directly through your 2kbd account settings. For information that cannot be updated through self-service — such as your legal name — please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the legal basis for processing). Please note that this right is subject to our legal obligations — we are required to retain certain data for defined periods as explained in Section 6, and we cannot delete data that we are legally required to keep.

7.4 Right to Restrict Processing

In certain circumstances, you may ask 2kbd to restrict the processing of your personal data — for example, while we investigate a complaint about the accuracy of data we hold, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.

7.5 Right to Data Portability

Where your data was provided by you and processed on the basis of your consent or for the performance of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

7.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, though in such cases we will assess whether our legitimate interests override your rights before ceasing processing.

8. Contact Us About Privacy

If you have any questions, concerns, or complaints about the way 2kbd handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact our privacy team using the details below. We take all privacy enquiries seriously and will respond within 30 days.

Privacy Contact Details

• Email: [email protected] (subject: "Privacy Request")
• Platform: https://2kbd.bet
• Response time: Within 30 days of receiving a verified request
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Changes to This Privacy Policy

2kbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify registered players by email and by posting a prominent notice on the 2kbd platform. The updated Privacy Policy will state the revised effective date at the top of the document. Continued use of the 2kbd platform following notification of changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data. If you disagree with any changes to this Privacy Policy, you should cease using the 2kbd platform and may request account closure by contacting [email protected].